Orders support

Upgrade a license

You can upgrade your existing license by paying only the price difference.

Please email us at [email protected] mentioning what license you want and only one of the following information:

  • Order Reference number

    Example: BARCODETOPC221231-1200-XXXXX

    You should have received it by e-mail from this address: [email protected]

  • OR the e-mail address used for the order
  • OR the activation serial number

Request a refund

To request a refund, send an email at [email protected] within 30 days of purchase, mentioning the following information:

  • Order Reference number

    Example: BARCODETOPC221231-1200-XXXXX

    You should have received it by e-mail from this address: [email protected]
    If you don’t find it, send the e-mail address that you used for the order.

  • Refund reason

    Feedback is always appreciated, if you can, include screenshots and files

Set Up Tax-Exempt Order

Eligible Consumers can place a tax-exempt order by entering the VAT number on the checkout page.

If it doesn’t show you a field to insert the VAT number, contact our partner FastSpring Consumer Support

Tax or VAT/GST Refund

If you’ve already placed an order, but you didn’t include your VAT/GST number, and thus the order has already been processed as non-tax-exempt, you can still request a tax refund.

Our partner FastSpring can refund tax within 30 days of purchase made via credit/debit card, PayPal, or Amazon Payments. Contact us at [email protected].